Prime care Physical Therapy Privacy Policy for SMS
Messaging
Effective Date: 01/10/2025
Introduction
At Prime Care Physical Therapy, your privacy is critically important to us. This Privacy Policy
explains how we collect, use, and protect your personal information when you opt into our SMS
messaging program. By opting into our SMS service, you agree to the terms outlined below,
which are in compliance with the latest 2024 regulations under the Telephone Consumer
Protection Act (TCPA) and the Campaign Registry guidelines.
- Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
Phone Number: The mobile number provided during the opt-in process.
Message Interaction Data: Includes information such as delivery status, response data,
and message engagement rates.
Consent Data: We maintain records of when and how you provided consent to receive
SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal
consent). - How We Use Your Information
We use your information to:
Send text messages based on the preferences you indicated when opting in, such
as promotional offers, updates, or alerts.
Ensure compliance with federal regulations, including the TCPA.
Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not
be used to send unrelated messages. - One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
Prime care Physical Therapy only. Your consent to receive SMS messages is specific to our
company and does not extend to third-party businesses or affiliates unless explicitly stated and
separately agreed upon. - Message Frequency and Data Rates
The SMS message frequency will vary. Please note that message and data rates may apply
depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for
more details on messaging fees. - Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you
receive from us. Once you opt out, you will immediately cease receiving further messages
unless you opt back in. For help, you can reply with “HELP” or contact us directly at
info@primecaretherapy.com or 516-218-2729. - Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All
such parties are bound by strict confidentiality agreements and are prohibited from using your
data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to
register your number with the National DNC Registry. If you are on the DNC Registry, we will
not send you promotional SMS messages unless you have provided express consent to do so. - Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage. - Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt
ins and opt-outs, including timestamps and the method of consent. These records are kept
securely and may be used to demonstrate compliance with regulatory requirements if needed. - Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes
will be communicated via SMS or on our website. Continued use of our SMS service after any
changes indicates your acceptance of the revised policy. Please check back periodically to stay
informed of any updates. - Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences,
you can contact us at:
Email: info@primecaretherapy.com
Phone: 516-218-2729
Address: 140 Rockaway Ave, Valley Stream 11580
Links:
Terms and Conditions: https://primecaretherapy.com/privacy-policy/
Privacy Policy: https://primecaretherapy.com/privacy-policy/
National Do Not Call Registry: https://www.donotcall.gov/
Key 2024 Compliance Elements:
One-to-One Consent: Consumers are only giving consent to receive messages from
the specific business they opt into, not from multiple parties
Clear Disclosures: The policy includes clear language about the nature of the
messages, frequency, potential charges, and opt-out mechanisms
Do Not Call Protections: The policy reflects the latest FCC guidance that DNC
protections apply to SMS, making it clear that businesses must adhere to DNC
regulations
Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof
of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines,
ensuring your business remains compliant while fostering transparency with consumers.
SMS Terms and Conditions
Prime Care Physical therapy SMS Terms and Conditions
Effective Date: 01/10/2025 - Introduction
By opting into the SMS program provided by Prime Care Physical Therapy , you agree to
receive recurring text messages to the phone number you provided. These messages may
include promotional offers, updates, and alerts related to our products and services. By
participating, you agree to these Terms and Conditions, which comply with the Telephone
Consumer Protection Act (TCPA) and the FCC’s 2024 guidelines. - Opt-In Consent
In accordance with the 2024 TCPA guidelines, your participation in our SMS service requires
explicit one-to-one consent. This means that by opting in, you consent to receive messages
from Prime Care Physical Therapy only. Consent cannot be shared with other companies or
third-party entities without your direct approval.
To join our SMS program, you may opt in through the following methods, in compliance with the
2024 CTIA Guidelines:
By opting in, you acknowledge that your consent to receive SMS messages is not a condition
of any purchase. You may receive promotional or informational messages as specified at the
time of opt-in. - Message Frequency
The number of messages you receive will vary based on your interaction with our services.
Message and data rates may apply depending on your mobile carrier and plan. - Opt-Out Process
You can opt out of receiving SMS messages from Prime care physical therapy at any time by
replying with the word “STOP” to any text message you receive from us. Once you opt out, you
will not receive any further messages unless you choose to opt back in. For assistance, you can
reply “HELP” for further instructions or contact our support team directly at
info@primecaretherapy.com or 516-218-2729 . - Terms of Consent
By opting into this SMS program, you agree to receive SMS messages from Prime care
physical therapy in compliance with the TCPA and the FCC’s 2024 guidelines. All messages
will be logically and topically related to your interaction with our services and products.
Your consent is specific to Prime care physical therapy , and it does not extend to third-party
businesses or affiliates unless explicitly stated at the time of opt-in, as mandated by the FCC’s
one-to-one consent rule introduced in 2024. - Privacy Policy
We take your privacy seriously. By opting into our SMS services, you agree to our Privacy
Policy , which explains how we collect, use, and protect your personal information. Your phone
number and interaction data will only be used for the purposes of delivering the SMS messages
outlined in this agreement. - Message and Data Rates
Message and data rates may apply, depending on your mobile service provider and plan. Prime
Care Physical Therapy is not responsible for any fees charged by your carrier for receiving or
sending messages related to our service. - Record-Keeping and Compliance
We maintain detailed records of when and how you provided consent to receive SMS
messages. This includes storing opt-in and opt-out dates and timestamps. These records are
maintained in compliance with TCPA regulations and may be used to demonstrate proof of
consent if required. - Changes to Terms and Conditions
Prime Care Physical Therapy reserves the right to modify or change these Terms and
Conditions at any time. Any significant updates will be communicated via SMS or through our
website. By continuing to use our SMS services after any changes, you agree to the revised
Terms and Conditions. - Disclaimers and Liability Limitations
Prime Care Physical therapy is not responsible for delayed or undelivered messages. Delivery
of SMS messages is subject to effective transmission from your mobile carrier and network
provider. We cannot guarantee that SMS services will always be available in all areas. - Contact Information
If you have any questions or concerns regarding these Terms and Conditions or the SMS
service, please contact us at:
Email: info@primecaretherapy.com
Phone: 516-218-2729
Address: 140 Rockaway Ave, Valley Stream 11580
Links:
Terms and Conditions: https://primecaretherapy.com/privacy-policy/
Privacy Policy: https://primecaretherapy.com/privacy-policy/
Key 2024 Compliance Elements:
One-to-One Consent: Reflects the 2024 FCC regulation that requires explicit consent
for messages from a single seller, preventing bundled consents for multiple parties
Clear Disclosures: The template clearly outlines message frequency, data rates, opt
out mechanisms, and consent specifics as required by the TCPA
Opt-Out Mechanisms: Clear opt-out instructions are provided, with immediate
processing of opt-out requests, as required under current guidelines
This updated Terms and Conditions template complies with the 2024 TCPA and FCC
guidelines, ensuring that your SMS marketing practices are transparent, compliant, and user
friendly.